While our hope is that you arrive at your study away destination without any challenges, we know at times these can occur for a variety of reasons. Please note that NYU is unable to act as an intermediary between the traveler and airline, but it may be helpful to keep in mind the below tips should you encounter any flight cancellations or delays:
Contact Your Airline First
Number one tip: Whether it’s an airport delay or flight cancellation, contact your airline – immediately. It is most beneficial to act quickly so that you are able to grab a seat on the next available flight if necessary. Many passengers will be trying to rebook and options may become more limited the longer you wait.
If Your Flight is Canceled:
- Multi-task communications: If your flight is canceled or delayed, immediately get in line for a gate agent; at the same time, call the airline (it may be quicker).
- If you have a frequent flyer status with the airline that gives you access to a priority phone number, using this may expedite the service you receive.
Note: There are no federal requirements that require airlines to provide you with any hotel or meal vouchers due to events outside their control such as weather, but airline policies on this vary. When in doubt, ask. Some will provide you with certain amenities.
If Your Flight is Delayed:
- Stay in touch with the airline: Follow the tips above; stay connected to your carrier
- Don’t be late to the gate: Even if you’ve been told your flight is delayed, stay in the gate area. Delays can evaporate and windows of opportunity for take-off can be short; if you’re not present for boarding, you may be out of luck
Note: Always be at the gate at least 20 minutes before departure, minimum.
Ultimately, if you are in an area where you still have access to email or phone service, please contact the appropriate staff member(s) at NYU Madrid listed on your arrival cheat sheet to forward your updated itinerary. This is another reason why it is important to have a copy in your carry on.
Should your updated itinerary arrive outside of the provided transportation window, you will be responsible for getting to housing (but don’t worry – the arrival cheat sheet will have all the relevant details necessary to do so!).
The staff recognize these occurrences are beyond your control so will work with you to catch up if any material is missed.
On behalf of the entire NYU Global Programs team, we wish you safe travels!